More on Consumer Matters

• ‘I feel so bad and so trapped’: Rogers customer falls victim to sophisticated delivery scam

  The B.C. resident says back in February, she signed up for a new device through her Rogers app and added a new phone line to her account.

  Consumer

  Jul 16
• Vancouver woman fights Rogers and FedEx over missing phone

  On the day Ron’s phone was scheduled for delivery, she received an email from FedEx with tracking information. “I tracked it. Finally, it said it has arrived,” recalled Ron.

  Consumer

  Jun 30
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• ‘You are weakening the voice of consumers’: Advocacy groups reeling after Ottawa’s funding cuts

  Option consommateurs, a Quebec-based non-profit consumer advocacy group, is also sounding the alarm about the changes from Ottawa.

  Consumer

  Jun 12
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• ‘It hurts’: Retired B.C. couple out $17K after TD banking nightmare

  Recently, the federal government passed Bill C-15 to help combat consumer financial fraud, but Democracy Watch argues its consumer protections are still weak.

  Consumer

  Jun 10
• Surveillance watch. How transparent are digital price tags down your grocery aisle?

  Perhaps, more troubling, industry analysts say, is surveillance pricing. “Surveillance pricing is dynamic pricing on steroids,” said Sylvain Charlebois.

  Consumer

  Apr 28
• B.C. man battles ICBC after steering wheel stalemate

  Back in February, Darrin Penner says thieves attempted to steal his vehicle, cutting through his anti-theft device, which was attached to the steering wheel of his truck.

  Consumer

  Apr 9
• Electronics price hike due to global memory chip shortage ‘May just be the new normal’

  Dwight Dubowits has been in the computer business for over 40 years and says the shortage of RAM is causing a seismic shift in the industry.

  Consumer

  Mar 18
• ‘They did it in a very sneaky way’: Uber rider deletes app after cleaning fee dispute over pet

  The Vancouver resident says the incident happened in January when she ordered an Uber to pick up her children from school and brought her five-pound dog along.

  Consumer

  Mar 5
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• AI-generated CRA tax scams increasing, cybersecurity experts warn

  “With AI, they can craft emails that are so believable compared to years past,” Kaseya cybersecurity expert Miles Walker told Consumer Matters.

  Consumer

  Mar 2
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• ‘Ghosted’: Canadians stranded in Puerto Vallarta say they are abandoned by WestJet

  British Columbians who were stuck in Mexico after violence erupted in Puerto Vallarta say they feel abandoned by WestJet with no help to get home.

  Canada

  Feb 26